Shipping policy
Shipping Information:
1. Shipping Locations
We currently offer shipping within Australia and to Canada, New Zealand, USA and the UK.
2. Shipping Methods
We use Australia Post for all our deliveries.
We are unable to deliver to Parcel Lockers.
3. Order Processing Time
Orders are processed within 1-2 business days.
Please note that this does not include weekends or public holidays.
"Please note that delivery timeframes for bullion and coin orders may vary. While most orders are dispatched promptly, some products may require additional processing time before shipment. We appreciate your patience and will keep you informed of any delays."
4. Shipping Costs
Express shipping is free for all Australian orders over $100.
Australian orders below $100 are $9 for Tracked or $12 Express.
Shipping for International orders is calculated at checkout.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order on the Australia Post website at https://auspost.com.au/mypost/track/search
Returns and Exchanges:
1. Return Eligibility
We accept returns within 90 days of the delivery date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Single cards must have the security seal intact.
2. How to Initiate a Return
To initiate a return, please contact our customer service team at admin@sportscardstore.com.au with your order number and the reason for the return. We will provide you with a return authorisation and instructions on how to return the item.
3. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method for returns.
4. Refunds
Refunds will be issued once we receive and inspect the returned item. Please allow 2 business days for the refund to be processed. Refunds will be issued to the original payment method.
Contact Us
If you have any questions about our Shipping and Returns Policy, please contact us at admin@sportscardstore.com.au